TERMS & CONDITIONS
Terms and conditions for the supply of goods through the Radiancy Stones Jewellery online store (radiancystones.com). These Terms and Conditions shall apply to all contracts entered into by Radiancy Stones Jewellery (“Radiancy Stones Jewellery”, “we”, “our”, or “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Our store is hosted on Bluehost. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SITE ACCESS AND CHANGES
Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
CONTRACT
No contract will exist between you and Radiancy Stones Jewellery for the sale of any product unless and until Radiancy Stones Jewellery has accepted your order with a confirmation email and a full payment is taken from your credit/ debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Radiancy Stones Jewellery reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
PAYMENT
By purchasing on this site you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account. Also by any other methods that may be advertised on our website site.
All credit/debit card transactions on this site are processed using Stripe, which is a secure online payment gateway which encrypts your card details in a secure host environment.
The prices payable for ordered goods are as set out in our website in GBP (UK Pounds). All prices are inclusive of the UK VAT. Delivery charges will be clearly displayed when selected and included in the total cost.
DEFECTIVE AND DAMAGED ITEMS
If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 3 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.
REFUNDS AND EXCHANGES
If you decide what you have ordered is not right for any reason, please first email us by contacting [email protected]. Once a return has been accepted by our team and confirmed in writing, the product should be sent to us insured and shipping pre-paid and is the responsibility of the buyer. The jewellery must arrive unworn, in pristine condition, in the original packaging and with the receipt – within 10 days of receiving the order.
If these requests are met, you will receive a full refund minus cost of shipping. We reserve the right to refuse a refund upon receipt if we determine that the item has been worn, damaged, or altered in any way. Items eligible for full refunds are full priced items. Please kindly note that custom orders, sales or discounted items are final sales. A discounted item is any item with a discount applied at checkout (this would include discount codes).
We process returns the same day they are received and will send an email confirmation. Please be mindful that depending on the cycle of your credit card, it may take 2-10 days to credit your account and your chosen bank should be contacted for any further enquiries.
INTELLECTUAL PROPERTY
The entire content of this website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name Radiancy Stones Jewellery or Radiancy Stones is the sole property of Radiancy Stones Jewellery. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organisation to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.
CHANGES TO TERMS & CONDITIONS
You can review the most current version of the Terms & Conditions at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
AGREEMENT
These terms and conditions set out the entire agreement between you and Radiancy Stones Jewellery in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.
CONTACT INFORMATION
If you have any questions about these Terms & Conditions, please contact us at [email protected]
